Focusing on service
Basetek is a service business. We know that our reputation for excellence is our strongest asset. So we make sure that customer satisfaction is our top priority, whether we are shipping a valve to an oil company in the Middle East or helping with the purchase of a major piece of plant for an African mining operation.
Our business is also a global one, which means being there when our customers need us. We operate round-the-clock and you will receive immediate acknowledgement of your enquiry. In most cases, we will then respond with a detailed quotation within 24 hours.
Once you have placed an order, you can relax, safe in the knowledge that we will process and expedite it as soon as possible. We pro-actively track all orders to make sure they are delivered on schedule. In the unlikely event that there is an unavoidable delay in supply, we will keep you fully informed so that you can plan accordingly.
- Operating 24 hours a day, 7 days a week.
- Detailed quotations usually provided within 24 hours.
- Pro-active monitoring and progress chasing ensures orders are expedited.
- Committed to the highest standards of quality and service.
- Weekly order statuses keep you informed and hold us to account.
"Basetek is a customer focused business. Everyone in the team shares a commitment to excellent service."